Refund policy

Refund & Returns Policy

Because all After Hours products are made on demand, we follow a strict but fair policy.

No Refunds for Change of Mind

We do not offer refunds or exchanges for:

  • Incorrect size selection

  • Change of preference

  • Ordering by mistake

  • Delayed delivery due to carrier issues

Please review product details carefully before purchasing.

Damaged or Incorrect Items

If your order arrives:

  • Damaged, or

  • Incorrect (wrong item received)

Please contact us within 48 hours of delivery with:

  • Your order confirmation

  • Clear photos of the issue

We will arrange a replacement where applicable.

Refund Method

Approved refunds (rare cases only) are processed back to the original payment method.

Privacy Policy

Your privacy matters.

We collect only the information required to:

  • Process your payment

  • Fulfil your order

  • Communicate with you about your purchase

Information We Collect

  • Name

  • Email address

  • Shipping address

  • Order details

Payments are processed securely by Paddle, our payment provider.
We do not store or access your card details.

How We Use Your Information

  • Order fulfilment

  • Shipping updates

  • Essential service communication

We do not sell, rent, or misuse your personal data.

Data Protection

We take reasonable measures to protect your information and work only with trusted service providers.

Terms of Service

By purchasing from After Hours, you agree to the following:

  • All products are made on demand

  • Orders are final once placed

  • Refunds are limited to damaged or incorrect items only

  • Delivery timelines are estimates, not guarantees

  • Product images are representational; minor variations may occur

We reserve the right to:

  • Update product availability

  • Refuse service in cases of abuse or fraud

  • Modify policies as required

After Hours is built on trust, clarity, and restraint — on both sides.